patrick.prasquier got their new app design by running a design contest:
Create an innovative visual IVR UX/UI
Check out patrick.prasquier's App design contest…
We provide technical solutions to our business clients, helping them handle their own client interactions (through chat, phone, etc.). Our new solution (CallApp) is a framework that allows to port the content and functionalities of their Interactive Voice Response system (the tedious system that asks the caller to dial 3 if they want to speak with customer support, 9 to speak with an operator, etc.) to their customer’s smartphone. Meaning that the end-customer will be able to select the options they’re interested in through the visual interface of their mobile browser instead of having to do it while on the line.
Each of our clients will have the option to somehow customize their version of the app. Therefore, the generic version must be nice-looking but sober and easy to change (logo, colors, etc.). Feel free to use our company's colors (blue, orange). We like flat design.
Once the end-customer calls in and is placed on hold, they receive a link. This link opens CallApp, which provides them with various functionalities to enrich their waiting time on the line. We expect that you design an interesting UX and UI for those. Here is a list of the functionalities needed: -Access a list of company departments/topics (for instance, sales, support, press, close account, etc.) -For each of these departments/topics, there can be 0 to x resources like: *Link to external web pages *Other sub-departments/topics *Questions asked (for instance, “enter your customer ID”...) *Options to switch waiting line (from support to accounting…) *Option to switch media: start a chat session, a video call, etc. -Display information regarding the current interaction, the line they're waiting in, expected time for an agent, etc. -Button to hang up/quit -Advertising All these functionalities must be showcased in up to 4 screens. Requirements: -Mobile WebApp: doesn’t need to emulate the traditional UI elements of either Android or iOS but needs to be intuitive and flexible -Generic: must be able to display the most complex (multi-level) or the simplest option hierarchies with a similar experience. Remember that this app is for our clients to customize. Each one will have a different information hierarchy -Fewest clicks as possible in all scenarios -One-page-fits-all: as much as possible, we want to be able to see and access the relevant information without going through menus and stuff. Browsing must be done through icons or tabs (as few as possible).
What to avoid
Attached is an example mockflow, which has been DISCARDED for not being original enough and having a drop-down menu.
Every design category has flexible pricing for all budgets. App design starts at €549.
Full copyright with production-ready files for digital and/or print.
It all began with a design brief.
A quick, interactive guide helped them understand their design style and captured exactly what they needed in their app design.
Designers across the globe delivered design magic.
patrick.prasquier collaborated with designers to refine their ideas
When design entries come in, you can rate them so designers know what you’re looking for in your logo design.
99designs has great collaboration tools so you can pinpoint and capture your ideas
And then… they selected a winner!
Along the way, they met lots of talented designers…
We think contests are a super fun way to get design.
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3 days ago | 18 min read